SUPPORT & SERVICE
SUPPORT & SERVICE
V1.1.0.240524-0
1. New anti-theft function added
2. Optimize visual recognition algorithms
3. Optimize device anomaly alarm mechanism
V1.1.0.240514-0
1. New channel function added
2. New cross mowing mode added
3. Optimize obstacle recognition algorithms
4. Optimize warning sounds
FAQs
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Shipping & Delivery
- Domestic shipping can take up to 5 business days.
- Foreign shipping could take up to 14 business days.
- Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.Here are the full details of our Shipping Policy.
Warranty & Repair
- All our products are subject to quality control.
- Our warranty provides a guarantee against manufacturer defects.
- The guarantee covers any manufacturing, design, or material defect.
- Please notify us within 2 months of noticing any defects.
- It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
- Yes, we offer full and partial refunds.
- Please enquire for more information about our Refund policy.
- In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
- In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
- In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
- Please check our Terms of Service to see if you're eligible for a refund.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.